Thank you very much for shopping with Adassa Sky! If there is a discrepancy with your order and it is due to a defect or the incorrect item was shipped, we will offer an exchange or full refund. If you have a change of heart with your selection, you may return for an exchange or store credit. We do not offer a refund or exchange for personalized items, earrings, swimwear, lingerie, holiday, custom orders nor sale items. We do not offer refunds for packages which have been delayed, damaged, marked delivered or lost by USPS. Items must be returned in their original state, unworn and unwashed. Items must be returned within 15 days from the date you received your package. Return shipping charges will be at customer's cost. Please contact us via email at firstname.lastname@example.org before returning any items.